Privacy Policy – FlightModsUK
Last Updated: 16 October 2026
At FlightModsUK (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, purchase products, contact us, subscribe to our newsletter or participate in our affiliate programme.
We process personal data in accordance with applicable UK data protection legislation, including:
- UK General Data Protection Regulation (UK GDPR).
- Data Protection Act 2018, as amended.
- Privacy and Electronic Communications Regulations 2003 (PECR), as amended.
- Other applicable data protection and privacy legislation.
This Policy applies to https://flightmodsuk.co.uk and our associated customer communications and services.
1. Who We Are
Trading Name: FlightModsUK
Legal Business Name: FlightModsUK
Email: enquiries@flightmodsuk.co.uk
Website: https://flightmodsuk.co.uk
FlightModsUK designs, manufactures and sells 3D-printed flight simulation products, cockpit components and accessories.
For the purposes of UK data protection legislation, the individual or legal entity operating FlightModsUK is the Data Controller responsible for determining how and why personal information is processed.
For privacy enquiries or requests relating to personal data, please contact us using the email address above.
2. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business, process orders, communicate with customers and maintain our website.
2.1 Information Provided by Customers
When you place an order, create an account, request a quotation or contact us, we may collect:
- Full name.
- Billing and delivery addresses.
- Email address.
- Telephone number.
- Company or business name, where applicable.
- Order numbers and purchase history.
- Product selections and customisation requirements.
- Customer-supplied measurements and specifications.
- Messages, enquiries and correspondence.
- Refund, return and cancellation information.
- Delivery instructions and relevant shipping details.
2.2 Payment Information
Payments are processed through third-party payment service providers.
We do not intentionally collect or store full payment card numbers or card security codes on our website.
We may receive and retain limited payment-related information, including transaction references, payment status, amounts paid, refund records and payment method details necessary for administration.
Payment Providers: Stripe, PayPal, WooPayments or other services.
2.3 Automatically Collected Information
When you access our website, we may collect technical information including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Website access times.
- Pages visited and referring websites.
- Cookie identifiers.
- Website security and diagnostic information.
- Shopping cart and session information.
The information collected depends on the functionality and services enabled on our website.
2.4 Checkout Acknowledgements
Where customers are required to acknowledge shipping arrangements, carrier compensation information, terms or other checkout conditions, we may record:
- The acknowledgement provided.
- The relevant order number.
- The date and time of acceptance.
- The version or wording of the acknowledgement, where recorded.
These records may be retained to administer orders, demonstrate what information was provided and assist in resolving disputes.
2.5 Information Obtained from Other Sources
We may receive information from payment processors, delivery companies, affiliate partners or authorised sales platforms where necessary to administer transactions and provide customer support.
This may include payment confirmations, delivery updates, tracking events, dispute information and referral attribution.
3. How We Use Personal Information
We process personal information for legitimate and clearly defined business purposes.
These include:
Order Processing and Manufacturing
To receive orders, process payments, manufacture products, confirm specifications and fulfil purchases.
Shipping and Delivery
To prepare shipping labels, arrange courier collections, provide tracking information and investigate delivery issues.
Customer Support
To respond to enquiries, resolve complaints and provide after-sales assistance.
Returns and Refunds
To investigate reported problems, administer returns, issue refunds and maintain relevant records.
Website Administration
To operate WooCommerce, maintain website functionality, protect customer accounts and identify technical issues.
Fraud Prevention and Security
To identify suspicious transactions, prevent unauthorised access and protect our customers and business.
Legal and Accounting Compliance
To maintain records required for taxation, financial reporting and other legal obligations.
Marketing Communications
To send newsletters, product announcements and promotional offers where permitted by applicable law.
Affiliate Programme Administration
To attribute qualifying sales, administer affiliate referrals, calculate commissions and maintain affiliate payment records.
We do not use personal information for unrelated purposes without an appropriate lawful basis.
4. Legal Bases for Processing Personal Data
Under Article 6 of the UK GDPR, we must have a lawful basis for processing personal data.
Depending on the activity, we rely on the following bases:
| Processing Activity | Lawful Basis |
|---|---|
| Processing orders, payments and manufacturing products | Performance of a contract |
| Arranging shipping and delivery | Performance of a contract |
| Responding to order-related enquiries | Contract or legitimate interests, depending on the enquiry |
| Maintaining tax and accounting records | Legal obligation |
| Preventing fraud and protecting website security | Legitimate interests, or legal obligation where applicable |
| Resolving disputes and managing legal claims | Legitimate interests or legal obligation, as applicable |
| Sending consent-based marketing emails | Consent |
| Eligible existing-customer marketing | Legitimate interests where the PECR soft opt-in requirements are met |
| Operating optional analytics and advertising technologies | Consent where required |
| Administering affiliate relationships and commissions | Contract or legitimate interests, as applicable |
| Maintaining checkout acknowledgements | Legitimate interests in demonstrating contractual information and resolving disputes |
Where we rely on legitimate interests, these include protecting our business, maintaining security, preventing fraud, improving customer service, administering transactions and establishing or defending legal claims.
We consider the impact on individuals and their rights when relying on this basis.
Where consent is required, it may be withdrawn at any time.
5. Sharing Personal Information
We do not sell personal information to third parties.
We may share relevant information with trusted organisations where reasonably necessary to operate our business.
5.1 Payment Providers
Payment information may be processed by our payment service providers to authorise transactions, prevent fraud and administer refunds.
5.2 Shipping and Courier Companies
We may share customer names, delivery addresses, contact information and relevant order details with delivery providers.
These may include:
- Royal Mail.
- DHL.
- UPS.
- FedEx.
- Parcelforce.
- Parcel2Go and its associated delivery services.
Only the information reasonably necessary for shipping, customs clearance, delivery and associated investigations is shared.
5.3 Website Hosting and Technical Services
Our website is operated using WordPress and WooCommerce.
Our hosting provider may process information necessary to host, secure, back up and maintain the website.
Hosting Provider: Fasthosts.
5.4 Email Marketing
We use MailPoet to manage newsletter subscriptions and email marketing.
MailPoet may process subscriber email addresses, subscription preferences, subscription status and email interaction information, depending on the features enabled.
5.5 Accounting and Administration
We may share relevant transaction records with accounting professionals, financial service providers and government authorities where required by law.
5.6 Legal and Regulatory Disclosures
We may disclose personal information where required by law, court order, regulatory obligation or where reasonably necessary to establish, exercise or defend legal claims.
6. International Data Transfers
FlightModsUK operates from the United Kingdom and supplies products to customers internationally.
Some service providers may process, access or store personal information outside the United Kingdom.
Where personal data is subject to restricted international transfer rules, we will ensure an appropriate legal transfer mechanism is in place.
Depending on the destination and circumstances, this may include:
- Applicable UK adequacy regulations.
- The UK International Data Transfer Agreement.
- The UK Addendum to approved EU Standard Contractual Clauses.
- Another lawful transfer mechanism where permitted.
Where required, we will assess whether additional safeguards are necessary.
Customers may contact us to request information about the safeguards applicable to their personal information.
7. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, contractual and dispute-resolution requirements.
Our intended retention arrangements are:
| Information | Retention Period or Criteria |
|---|---|
| Order and transaction records | Normally 6 years after the relevant accounting period, subject to applicable requirements |
| Tax and accounting records | As required by HMRC and applicable legislation |
| Customer enquiries | Normally up to 24 months after the last relevant interaction, unless longer retention is justified |
| Refunds, disputes and complaints | For the period reasonably necessary to resolve the matter and address potential legal claims |
| Checkout acknowledgements | Generally retained with the associated order records |
| Newsletter subscription records | While subscribed and for a limited period afterwards where needed to demonstrate consent or honour an opt-out |
| Affiliate records | For the duration of the relationship and afterwards where necessary for accounting, disputes and legal compliance |
| Website security logs | According to operational security needs and configured retention periods |
| Analytics and cookie information | According to the relevant service settings and published cookie information |
When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is legally justified.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, shopping sessions, security and, where enabled, analytics or marketing.
8.1 Essential Cookies
Essential cookies may be used to:
- Maintain shopping cart contents.
- Support checkout and payment processes.
- Keep customers logged into their accounts.
- Maintain website security.
- Remember necessary session information.
These technologies may be used without consent where an applicable legal exemption applies.
8.2 Analytics Cookies
Where enabled, analytics technologies may collect information about website usage, visitor behaviour and website performance.
We will obtain consent where legally required before using non-essential analytics technologies.
8.3 Marketing and Affiliate Cookies
Where enabled, cookies or similar technologies may be used to measure referrals, attribute affiliate sales and assess marketing activity.
We will obtain consent before using such technologies where required by PECR.
8.4 Managing Cookie Preferences
Where non-essential cookies are used, visitors will be provided with an appropriate method to accept, reject and manage their preferences.
Visitors may also manage cookies through their browser settings.
Withdrawing consent will not affect processing already lawfully undertaken.
9. Email Marketing and MailPoet
FlightModsUK uses MailPoet to manage newsletter subscriptions and marketing communications.
Our marketing emails may include:
- New product announcements.
- Flight simulation accessories and updates.
- Promotional offers and discount codes.
- Product availability information.
- Business news and relevant announcements.
9.1 Newsletter Subscriptions
Where consent is required, customers must actively choose to receive marketing emails.
Marketing consent is separate from accepting our Terms and Conditions, Privacy Policy or mandatory shipping acknowledgements.
We may maintain records of subscription status, consent and withdrawal to demonstrate compliance.
9.2 Existing Customer Marketing
In limited circumstances, we may send marketing emails about similar FlightModsUK products to existing customers where all requirements of the PECR products-and-services soft opt-in are satisfied.
This includes providing an opportunity to opt out when contact details are collected and in every subsequent marketing communication.
We will not automatically treat the placing of an order as unrestricted permission to send marketing emails.
9.3 Unsubscribing
Customers may unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting enquiries@flightmodsuk.co.uk.
Unsubscribing from marketing does not prevent necessary communications relating to orders, payments, shipping, refunds or customer service.
9.4 Email Tracking
Where enabled, MailPoet may provide information about email delivery, opens, link clicks or other engagement.
Such processing will be carried out only where permitted by applicable privacy and electronic communications legislation.
10. Affiliate and Referral Programme
FlightModsUK operates an affiliate programme using SliceWP.
Where customers use affiliate links or referral discount codes, we may process information necessary to administer the programme.
This may include:
- Affiliate identifiers.
- Referral source information.
- Discount codes.
- Order attribution.
- Transaction values.
- Commission records.
- Relevant technical information used for fraud prevention.
Affiliate partners may receive information reasonably necessary to monitor referrals and commission payments.
We aim to minimise personal information disclosed to affiliates and do not provide customer contact details for independent marketing without an appropriate lawful basis.
Affiliate tracking technologies will be operated in accordance with applicable cookie and data protection requirements.
11. Customer Accounts and WooCommerce
Customers may be able to create an account on our website to manage orders and access purchase information.
Where an account is created, we may process:
- Account username.
- Email address.
- Securely stored password credentials.
- Billing and delivery details.
- Order history.
- Account preferences.
Customers are responsible for keeping their login credentials confidential.
We may use security measures to detect suspicious account activity and prevent unauthorised access.
Customers may request account deletion, subject to our obligation or legitimate need to retain certain transaction and legal records.
12. Your Data Protection Rights
Under UK data protection legislation, individuals may have the following rights, subject to applicable conditions and exemptions:
Right of Access
To request confirmation of whether we process your personal data and obtain a copy of relevant information.
Right to Rectification
To request correction of inaccurate or incomplete personal information.
Right to Erasure
To request deletion of personal information where the legal conditions are met.
Right to Restrict Processing
To request restrictions on how personal information is used in certain circumstances.
Right to Data Portability
To receive certain information in a structured, commonly used, machine-readable format where the right applies.
Right to Object
To object to processing based on legitimate interests in applicable circumstances.
You have the right to object to the processing of your personal data for direct marketing at any time.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing undertaken before withdrawal.
Rights Relating to Automated Decisions
You may have rights relating to certain decisions made solely by automated processing that produce legal or similarly significant effects.
Exercising Your Rights
To exercise your rights, contact:
We will normally respond without undue delay and within one calendar month, subject to applicable legal rules and permitted extensions.
We may request reasonable information to verify your identity before disclosing personal information.
Requests are normally handled free of charge, except where legislation permits a fee.
13. Data Security
FlightModsUK uses appropriate technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration, misuse and unlawful disclosure.
Depending on the system involved, these measures may include:
- HTTPS encryption for website connections.
- Password-protected administration systems.
- Access restrictions for customer information.
- Website and plugin security updates.
- Secure payment processing through external providers.
- Security monitoring and protective measures.
- Appropriate backup and recovery arrangements.
Access to personal information is restricted to those who reasonably require it for business purposes.
No internet-based system can be guaranteed completely secure.
Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where relevant.
14. Third-Party Websites and Services
Our website may contain links to external websites, product manufacturers, social media platforms or affiliate partners.
External websites operate independently and may have their own privacy policies.
FlightModsUK is not responsible for the privacy practices of third-party websites that we do not control.
Where third-party services are integrated into our own website, we remain responsible for complying with applicable obligations concerning our use of those services.
15. Children’s Privacy
Our website is intended primarily for adults purchasing flight simulation products and accessories.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
Where we become aware that personal information has been collected unlawfully, we will take appropriate steps to address the matter.
Any applicable rules relating to children’s personal data and online services will be respected.
16. Automated Decision-Making and Profiling
We may use automated tools to assist with routine activities such as payment verification, fraud screening, order processing and website security.
Where applicable law requires additional information about significant automated decisions, we will provide details of the processing and the rights available to affected individuals.
17. Changes to This Privacy Policy
FlightModsUK may update this Privacy Policy to reflect changes in legislation, business operations, website functionality or service providers.
The latest version will be published on our website with an updated revision date.
Where required, we will provide additional notice or obtain consent before introducing materially different processing activities.
Changes will not retrospectively remove rights provided by applicable data protection legislation.
18. Contacting FlightModsUK
If you have questions about this Privacy Policy, how your information is processed or wish to exercise your data protection rights, please contact:
FlightModsUK
Email: enquiries@flightmodsuk.co.uk
Website: https://flightmodsuk.co.uk
Business Hours:
Monday to Friday, 08:00–16:00 UK time, excluding public holidays.
We aim to respond to general enquiries within 24 business hours where possible.
Requests relating to statutory data protection rights will be handled within the applicable legal timeframe.
19. Complaints and the Information Commissioner’s Office
If you have concerns about how FlightModsUK processes your personal information, please contact us so that we can investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the United Kingdom’s independent data protection regulator.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
You do not need our permission to contact the ICO.
Nothing in this Policy restricts your right to raise a complaint with the ICO or exercise any other available legal remedy.
FlightModsUK is committed to handling customer information lawfully, fairly, transparently and securely.