Privacy Policy
Last Updated: 4 July 2026
At FlightModsUK (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and other applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.
1. Who We Are
FlightModsUK
Email: admin@flightmodsuk.co.uk
Website: www.flightmodsuk.co.uk
FlightModsUK designs, manufactures and sells custom 3D printed flight simulation products and accessories.
For the purposes of UK data protection law, FlightModsUK is the Data Controller responsible for your personal data.
2. Information We Collect
We may collect the following personal information:
Information You Provide
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Full name
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Billing address
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Delivery address
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Email address
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Telephone number
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Company name (where applicable)
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Order information
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Product customisation details
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Messages sent through our contact forms or email
Payment Information
Payments are processed securely through third-party payment providers.
We do not store or have access to your full debit or credit card details.
Automatically Collected Information
When you browse our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Pages viewed
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Time spent on pages
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Referring website
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Cookies and similar technologies
3. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Manufacture personalised products
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Deliver goods
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Process refunds where applicable
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Respond to enquiries
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Provide customer support
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Improve our website and services
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Prevent fraud
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Comply with legal obligations
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Maintain business records
Where you have given consent, we may also send marketing emails. You may unsubscribe at any time.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Processing necessary to fulfil your order.
Legal Obligation
Processing required to comply with UK tax, accounting and consumer legislation.
Legitimate Interests
Improving our products, website security, fraud prevention and customer service.
Consent
Where required for marketing communications and optional cookies.
5. Sharing Your Information
We only share your information where necessary.
This may include:
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Payment processors
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Delivery and courier companies
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Website hosting providers
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IT service providers
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Accounting software
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Government authorities where legally required
We never sell your personal information to third parties.
6. International Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
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UK International Data Transfer Agreement (IDTA)
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UK Addendum to the EU Standard Contractual Clauses
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Adequacy Regulations where applicable
7. Data Retention
We retain personal information only for as long as necessary.
Typically:
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Order records – up to 6 years (to comply with HMRC requirements)
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Customer enquiries – up to 24 months
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Marketing preferences – until withdrawn
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Website analytics – as determined by the relevant service provider
8. Cookies
Our website uses cookies to:
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Remember your shopping cart
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Keep you logged in
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Improve website functionality
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Analyse website traffic
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Measure website performance
Where legally required, we will ask for your consent before placing non-essential cookies.
You can manage cookies through your browser settings or our cookie banner.
9. Your Rights
Under UK GDPR you have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
10. Data Security
We use appropriate technical and organisational measures to protect your information, including:
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Secure SSL encryption
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Password-protected systems
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Secure hosting
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Limited access to personal data
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Regular software updates
However, no internet transmission can ever be guaranteed to be completely secure.
11. Third-Party Services
Our website may use third-party services including:
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WooCommerce
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WordPress
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Payment providers
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Shipping providers
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Google Analytics (if enabled)
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Google reCAPTCHA (if enabled)
Each provider has its own privacy policy governing how your information is processed.
12. Marketing Communications
If you choose to subscribe, we may occasionally send:
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Product updates
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New releases
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Promotions
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Company news
You can unsubscribe at any time using the link in our emails or by contacting us.
13. Children’s Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or business changes.
The latest version will always be published on this page.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:
FlightModsUK
Email: admin@flightmodsuk.co.uk
Website: www.flightmodsuk.co.uk
16. Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to resolve your concerns before you contact the ICO.